Fairfare Claims

Check whether a delayed or cancelled flight or train in Europe owes you money, see the amount, and get a claim letter ready to send to the carrier yourself. Free, and nothing you type leaves this page.

Where did it fly?

Departed from an EU, Iceland, Norway or Swiss airport Arrived in the EU on an EU airline Neither

Flight distance

Up to 1,500 km 1,500–3,500 km, or any longer flight inside the EU Over 3,500 km

Rough guide: Split–Rome is about 400 km, London–Rome 1,450 km, Lisbon–Warsaw 2,750 km, Frankfurt–São Paulo 9,800 km.

What happened?

Arrived late Cancelled Denied boarding (overbooked)

Arrival delay at final destination (hours)

Told less than 14 days before Told 14 days or more before

If rebooked: how many hours later did you arrive than planned?

Reason the airline gave

Technical fault, crew shortage, airline staff strike, or none given Storm, air traffic control, security alert, bird strike, outside strike

Your ticket

Ticket price paid (€) Delay at your final destination (minutes)

Count the whole booking. If you missed a connection on the same ticket, use the delay at the end of the trip.

Cause of the delay

Technical, staffing, rail staff strike, or not stated Extreme weather, natural disaster, public health crisis Person on the tracks, police action, sabotage

For the letter

Your full name Booking reference Flight number Date of travel From To

Your claim letter

Send it through the carrier's own claims form or customer service address. If they refuse or ignore you, the national enforcement body in the country of departure handles complaints for free.

Rules checked 27 October 2026. Flights: Regulation (EC) 261/2004 (€250 / €400 / €600, 3-hour arrival delay). A reform agreed in June 2026 keeps those amounts and the 3-hour threshold and adds a 9-month claim deadline once it applies; until then, claim deadlines are set by national law and vary by country. Trains: Regulation (EU) 2021/782, in force since 7 June 2023 (25% of the fare for 60–119 minutes, 50% for 120+, no payment under €4; operators are exempt for extreme weather, natural disasters, public health crises and some third-party causes, but staff strikes still count). Some countries exempt local and regional services. This page gives general information, not legal advice. UK flights follow a separate UK version of the rules with amounts in pounds.